Home 10 Best Admired Companies to Watch 2025 Revolutionizing Communication Security and Trust for a Safer Future

Revolutionizing Communication Security and Trust for a Safer Future

Revolutionizing Communication Security and Trust for a Safer Future

In this exclusive Biz Tech Outlook interview, First Orion shares its mission to combat fraud and enhance communication security. With innovative solutions like branded calling (INFORM®), spoof call-blocking (SENTRY™), and reputation monitoring (AFFIRM™), the company is reshaping how businesses engage with customers while ensuring safer, more trusted communication. First Orion continues to lead the charge in transforming global communication networks for a secure and reliable future.

Can you provide an overview of First Orion’s mission and core objectives?

First Orion, founded in 2008, began with a mission to combat scam and spam calls. Over time, we have evolved into a leader in branded calling and call protection, offering comprehensive solutions that foster seamless interactions between businesses and their customers. Our mission is to empower businesses to instill confidence in every call, enhancing consumer trust, satisfaction, and safety while driving more profitable and compliant communication strategies.

At the heart of First Orion are our core objectives, guided by our cultural values:

  • People First
  • Trust and Transparency
  • Make it Happen
  • Innovation Wins

We prioritize our team members, fostering a culture of trust and innovation. By encouraging our employees to be problem-solvers, we tackle real-world challenges in the communication industry. Our focus remains on minimizing fraudulent and spam activity while enabling businesses of all sizes to build trust and engagement through reliable, branded phone calls.

What are the primary challenges in addressing communication security, and how does First Orion tackle them?

A key challenge in communication security is outpacing the tactics of bad actors, who continuously develop sophisticated schemes and technologies to exploit individuals. These malicious efforts put consumers and businesses at risk, making it imperative to stay ahead in the battle against fraud and scams.

First Orion has been at the forefront of communication security for over a decade, partnering with the three largest U.S. mobile carriers and their networks to deliver embedded solutions that effectively identify and block scam calls. Our approach focuses on proactive innovation to safeguard users and maintain trust.

This year, we introduced SENTRY, our spoof call-blocking solution, which prevents illegally spoofed calls from reaching consumers. This service is particularly vital for industries like financial services, healthcare, and insurance, where sensitive information is routinely handled. By leveraging cutting-edge technology and strategic partnerships, First Orion continues to lead the way in ensuring secure and trustworthy communication.

Can you elaborate on your flagship solutions, such as branded communication and call protection services?

Since its introduction in 2017, branded communication—also known as branded calling—has transformed how businesses interact with their customers. Initially launched to display a business’s name and phone number through a single mobile carrier, our INFORM® branded calling solution has since expanded across all three major U.S. mobile carriers. Recently, we enhanced this offering by allowing businesses to include their logos in calls, enabling full branding potential during customer interactions.

Originally designed for enterprise-level businesses and call centers, branded calling is now accessible to companies of any size. Earlier this year, we introduced a self-service portal, making it easier for small and medium-sized businesses to purchase and implement INFORM® branded calling.

Call Protection Services

Our communication protection solutions, embedded in a Tier One mobile network since 2015, leverage advanced AI and machine learning tools to analyze call patterns and behaviors. These tools build accurate models to identify suspicious calls, helping to detect scammers, deep fakes (voice clones), and malicious robocalls.

By labeling calls with detailed information, we empower mobile subscribers to make informed decisions about whether to answer, ensuring safer and more trustworthy communication for all. Together, our branded communication and call protection services help businesses connect confidently while protecting consumers from fraudulent activity.

What industries benefit most from First Orion’s solutions, and how do you tailor your services to their needs?

First Orion’s solutions cater to enterprises across a wide range of industries, with notable success in healthcare, financial services, insurance, retail, and call centers. These industries often handle sensitive customer interactions, making secure and trustworthy communication essential.

To address the unique needs of each sector, we customize our services accordingly. For example:

  • Some clients may only require our INFORM branded calling solution to enhance their outreach and branding.
  • Industries like financial services, which are prime targets for number spoofing due to their handling of sensitive data, benefit from a combination of INFORM® and SENTRY™ spoof call-blocking solutions to enhance security.

Additionally, we offer AFFIRM™ reputation monitoring, enabling companies to understand how their calls appear on customers’ devices. This solution helps businesses address erroneous call tagging and ensure proper labeling, improving customer trust and communication efficiency.

By tailoring our offerings, we empower industries to meet their specific communication challenges while maintaining security and brand integrity.

What impact has First Orion made in combating scams and fraud on a global scale?

First Orion has made a significant impact in the fight against scams and fraud worldwide. Our branded calling solutions now brand over 7 million calls daily, enhancing trust and transparency in business communications. By collaborating with international clients, we protect American consumers from scams while enabling branded calls for non-U.S. businesses through mobile app integration.

On a broader scale, our communication protection solutions analyze over 130 billion calls annually, identifying and labeling more than 30 billion scam calls each year. This extensive effort not only safeguards consumers but also strengthens trust in global communication networks, setting new standards for call security and reliability.

What is First Orion’s vision for the future of communication security?

At First Orion, our vision is to make the phone call the most secure and trusted form of communication.

In a world where billions of mobile subscribers rely on their phones for various activities—navigation, e-commerce, social media, and gaming—the traditional phone call has been overshadowed due to a loss of consumer trust. Over 80% of consumers avoid engaging with unknown numbers, creating a barrier for brands trying to connect with their audience.

Our mission is to rebuild that trust. We aim to ensure that when a business calls a customer, the customer answers with confidence and is ready to engage. By staying vigilant and innovative, we counter the evolving tactics of bad actors, providing solutions that guarantee the authenticity of calls and safeguard consumers from manipulation and fraud.

Through our ongoing efforts, we are transforming communication into a trusted and effective tool for businesses and individuals alike.

Please share us about the founder and team behind First Orion’s Success.

First Orion was founded in 2008 by Charles Morgan and Jeff Stalnaker, pioneers in improving privacy and security for businesses and consumers. Both previously worked at Acxiom Corporation, where Charles became a renowned figure in data science and Arkansas business, while Jeff honed his expertise in finance and executive leadership as CFO and CEO.

The team at First Orion is the backbone of its success, embodying a commitment to innovation and a People First culture. Comprised of top talent in data science, engineering, product management, sales, marketing, and operations, our team members bring technical excellence and a passion for making a positive difference. We prioritize hiring individuals who not only excel technically but also enhance our company culture.

“Our mission is to rebuild trust in the phone call, making it the most secure and trusted form of communication.”

“People First, Trust and Transparency, Innovation Wins—these values guide our efforts to empower businesses and protect consumers.”

“With solutions like SENTRY™, we are effectively preventing spoofed calls, offering industries like financial services and healthcare the security they need.”

“Our goal is simple: to make the phone call the most trusted and effective communication tool in the world.”

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