CallTower: Elevating Business Communications with Innovation and Reliability
In this special interview with Biz Tech Outlook, we talk to CallTower's leadership team about their history, innovative UCaaS & CCaaS solutions, and future vision. As a 2025 Biz Tech Outlook Business Excellence Award Winner, CallTower continues to raise the bar with AI-powered innovation, seamless integrations, and world-class customer service. Join us as we discuss how CallTower is transforming business communication for a globally connected world.
Can you provide a brief history of CallTower?
CallTower, established in 2002 in San Francisco, California, has evolved into a prominent provider of unified communications as a service (UCaaS) and contact center as a service (CCaaS) solution. In 2013, under the leadership of current President and CEO Bret L. England, the company relocated its headquarters to South Jordan, Utah, and focused on delivering integrated communication solutions through its proprietary CallTower Connect platform.
Over the years, CallTower has integrated leading communication platforms such as Microsoft Teams, Cisco Webex, Zoom, and its own CT Cloud Solutions, offering businesses the flexibility to choose solutions that best meet their needs. The company has experienced an annual compounded growth rate of 20% over the last decade and now provides communication solutions in over 75 countries.
In 2023, CallTower partnered with BV Investment Partners to further expand its international reach, broaden distribution channels, and enhance its innovative solutions, solidifying its position as a global leader in the industry. With a strong focus on customer satisfaction and technology-driven growth, CallTower continues to provide state-of-the-art communication solutions to businesses of all sizes.
What is CallTower’s core mission?
CallTower’s core mission is to empower organizations with cutting-edge cloud-based communication and collaboration solutions that enhance efficiency, productivity, and connectivity. The company aims to simplify complex communication needs by providing fully integrated, scalable, and reliable UCaaS and CCaaS solutions. By prioritizing innovation and customer-centric services, CallTower enables businesses to access best-in-class communication tools without the complexity of managing multiple vendors and infrastructures. With a strong commitment to service excellence and continuous technological advancements, CallTower ensures its customers stay competitive in the ever-evolving digital landscape.
How does CallTower’s collaboration suite facilitate improved productivity and connectivity for organizations?
CallTower’s collaboration suite enhances productivity and connectivity by streamlining communication through industry-leading platforms like Microsoft Teams, Cisco Webex, Zoom, and CT Cloud. By integrating these solutions, CallTower provides a unified experience, enabling employees to communicate seamlessly via voice, video, messaging, and conferencing—all within a single platform. This eliminates the need for multiple disparate tools, fostering efficiency and collaboration.
The suite is highly scalable, allowing businesses to adapt their communication infrastructure as they grow. Security remains a top priority, with enterprise-grade encryption and compliance features safeguarding sensitive data. Additionally, CallTower’s solutions integrate with essential business applications, including Microsoft 365, CRM systems, and contact center platforms, ensuring a smooth and connected workflow.
With a global presence and enterprise-grade infrastructure, CallTower delivers reliable, high-quality communication across multiple regions, empowering organizations with secure, scalable, and efficient collaboration tools.
Could you discuss the functionalities of CallTower Connect and how it simplifies technology management for users?
CallTower Connect is an intuitive management portal designed to simplify the deployment and administration of UCaaS and CCaaS solutions. It provides IT administrators with a centralized platform to efficiently manage their entire communication ecosystem. Through a user-friendly dashboard, businesses can configure, monitor, and maintain their communication solutions with ease.
The platform enhances efficiency by offering automated provisioning, streamlining user onboarding and device setup, thereby reducing IT workload and accelerating deployment. Real-time analytics and reporting deliver valuable insights into communication patterns, usage trends, and performance metrics, enabling businesses to optimize operations effectively.
Security and compliance are reinforced through role-based access control, ensuring only authorized personnel can make critical changes. Additionally, CallTower Connect provides self-service capabilities, allowing users to adjust settings, manage licenses, and troubleshoot issues without requiring advanced technical expertise.
By leveraging CallTower Connect, organizations can reduce administrative complexity, improve operational efficiency, and maintain complete control over their communication infrastructure.
What distinguishes CallTower’s customer support, and how do you ensure high service standards?
CallTower distinguishes itself with industry-leading customer support, ensuring businesses receive reliable and responsive assistance. With a US-based support team available 24/7/365, customers can access expert help whenever needed, minimizing disruptions and maintaining business continuity.
Proactive monitoring tools enable CallTower to detect and resolve potential issues before they affect operations, reducing downtime and enhancing system reliability. Dedicated account managers provide personalized support and strategic guidance, ensuring each customer’s unique needs are met.
To further enhance the customer experience, CallTower offers comprehensive training programs, a robust knowledge base, and hands-on assistance, empowering businesses to maximize the value of their communication solutions. By combining continuous support, proactive issue resolution, and personalized service, CallTower upholds the highest service standards, fostering long-term customer satisfaction and loyalty.
How is CallTower positioning itself to address emerging trends?
CallTower is strategically positioning itself to address emerging trends by embracing AI, expanding cloud collaboration tools, enhancing security, and broadening its global reach. The company is integrating AI-driven capabilities into its UCaaS and CCaaS solutions to optimize workflows, enhance customer experiences, and provide intelligent insights that improve decision-making and efficiency.
With the rise of hybrid work, CallTower is expanding its cloud-based collaboration solutions to ensure seamless communication regardless of location. Security and compliance remain central to its strategy, with ongoing enhancements to meet industry standards such as GDPR, HIPAA, and GCC High for government clients.
To support global expansion, CallTower is increasing multilingual service capabilities and extending its data center coverage to provide reliable communication services worldwide. Additionally, the company is strengthening its Microsoft Teams Operator Connect capabilities, ensuring seamless direct calling with improved reliability and performance.
By continuously innovating and adapting to industry trends, CallTower remains at the forefront of the evolving communications landscape, delivering cutting-edge solutions that meet the dynamic needs of businesses.
Please share about the founder and leadership team leading CallTower.
CallTower’s leadership team comprises seasoned professionals dedicated to driving innovation and business success.
Bret L. England, CEO & President
CallTower’s leadership team, led by Bret L. England, embodies expertise in strategic planning, executive management, financial oversight, and technological innovation. With extensive experience in the global telecommunications and IT industry, the team plays a crucial role in strengthening CallTower’s position as a top-tier solution provider.
The leadership group oversees key business functions, including revenue growth, financial operations, accounting, billing, financial reporting, tax compliance, and human resources. Additionally, their commitment to talent development ensures continuous improvement within the organization.
Expanding its presence in the EMEA region, CallTower has strategically grown its leadership team to support sales and operational excellence, reinforcing its dedication to innovation and customer engagement in global markets.
United by a shared vision, CallTower’s leadership team remains focused on delivering cutting-edge communication solutions while fostering a culture of excellence and customer-centric service.
“Seamless Connectivity, Limitless Possibilities."
"Powering Smarter Communication for a Connected World."
Company Name : CallTower
Website : https://www.calltower.com/
Management Team
Bret L. England | CEO & President
